Strategy Execution and Performance Management:
“Without strategy execution is aimless. Without execution, strategy is useless.” It has been proven that only 10% of organizations are able to successfully execute strategy. Superior strategy execution is essential in driving results. Conservative perception holds that poor strategies seldom produce positive results. However, good strategies can fail as well with the most common reason being poor strategy execution. More often than not, there is an absence of a well-thought of strategy execution system. At Provencal & Associates, we leverage on Kaplan & Norton's Balanced Scorecard (BSC) Methodology also known as the Execution Premium Process (XPP) for strategy execution. We are an affiliate partner of the Palladium Group, a global leader in strategy execution consulting based in the USA.

Strategy Execution is an approach to performance management that aligns an organization, its operations, its people, and its process to the strategy of an organization, ensuring that all efforts are focused, aligned, and effective in driving the business results that matter to the organization.

Together we help clients address their most challenging strategy execution issues by providing an integrated set of services designed to deliver tangible results and enduring internal capabilities.

We provide our clients with a broad range of capabilities:
Strategy Design
Strategy Management
Initiative Realization
Leadership and Change
Risk and Governance

“Execution is a specific set of behaviors and techniques that companies need to master in order to have competitive advantage. It’s a discipline of its own.”

Customer Experience & Service Quality Management
Excellence in customer experience is the next competitive battleground. In today’s fiercely competitive world, superior customer service is the most reliable way to grow your business. Through our customer service strategy, we help you improve worker performance, retain customers, grow market share leading to desired results. We offer both general and industry specific training modules for all types of industries to help turn around the service culture of any organization that seeks to gain sustainable competitive advantage. Our range of products and services are targeted at both for-profit and not-for-profit organizations.

One customer well taken care of could be more valuable than $10,000 worth of advertising.

Project Management
“Trying to manage a project without project management is like trying to play a football game without a game plan”.

At Provencal & Associates, we believe that successful strategy execution is possible if and only if during the development phase, the right initiatives (portfolios, programs, and projects) are identified and well-executed within specified constraints to move the STRATEGIC OBJECTIVE DIAL in the right direction. The achievement of this feat is paramount to effective strategy execution!

We offer consulting Project Management services to our clients including bespoke capacity development as well as standardized ones leading to PMP Certification. We also organize in-house training for organizations seeking to orient their project teams on current industry best practices.

Provencal & Associates helps organizations to deliver the on-time, on-budget and quality results, learning and integration through the application of knowledge, skills, tools, and techniques to project activities to meet the project requirements.

ICT, BPOs & Telecommunications
We leverage on our regional Telco industry knowledge to provide advisory services to organizations and investors. We know the strengths of all the providers in the region therefore we can assist this organization by identifying their needs and matching them to the appropriate service providers to ensure value for money. We also provide advisory services in contact centers and other business process outsourcing activities.